FAQ's
Orders & Payments
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details.
What payment methods do you accept?
We accept major debit and credit cards along with secure online payment methods.
Can I cancel or modify my order?
Orders can be canceled or modified within 12 hours of placing the order. After that, orders are processed and cannot be changed.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on eligible items.
Items must be unused, in original packaging, and include proof of purchase.
How do I start a return?
To initiate a return, contact us at hello@shahnoorco.com with your order details.
Who pays for return shipping?
If the item is defective or incorrect, we cover return shipping.
If the return is due to a change of mind, the customer is responsible for return shipping.
When will I receive my refund?
Refunds are processed within 5–7 business days after the returned item is received and inspected.
Shipping & Delivery
How long does shipping take?
Orders are processed within 1–2 business days.
Delivery typically takes 3–7 business days within the United States.
Do you provide tracking information?
Yes. Once your order is shipped, you will receive a tracking number via email.
Do you ship internationally?
Currently, we only ship within the United States.
Order Issues
What if my item is damaged or incorrect?
Please contact us within 48 hours of delivery and include photos of the issue. We will arrange a replacement or refund.
What if my order is delayed or lost?
If your order is delayed or appears lost, contact us and we will assist you in resolving the issue promptly.